At SEED LIMITED, protecting your privacy is not just a commitment—it is the foundation of our relationship with you. We strictly adhere to data protection laws (including the Personal Data (Privacy) Ordinance of Hong Kong) and implement rigorous measures to safeguard your information. This policy explains how we collect, use, and protect your data.
- Information We Collect
- Personal Information: When you place an order, register an account, or contact us, we may collect details such as your name, email address, phone number, shipping address, and payment information (e.g., credit card details, processed securely via third-party payment providers).
- Non-Personal Information: Automatically collected data including browser type, device information, IP address, and website usage patterns (e.g., pages visited, time spent), used to improve your experience.
- How We Use Your Information
- To process and fulfill your orders (e.g., shipping, delivery updates).
- To provide customer service (e.g., responding to inquiries, resolving issues).
- To improve our products, services, and website functionality.
- To send you transactional updates (e.g., order confirmations, delivery tracking) via email or SMS.
- We will never use your personal information for marketing purposes without your explicit consent.
- When We Share Your InformationWe do not sell, rent, or share your personal information with third parties for their marketing purposes. Information may be shared only in the following limited circumstances:
- With trusted service providers (e.g., courier companies, payment processors) solely to fulfill your order, under strict confidentiality agreements.
- When required by law (e.g., court orders, regulatory requests) to comply with legal obligations.
- Your Rights Over Your InformationYou have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate data.
- Request deletion of your personal information (where legally permissible).
- Withdraw consent for any non-essential data use (e.g., if you previously agreed to marketing).To exercise these rights, contact us at [email protected] or +852 5732 9875. We will respond within 30 days.
- Security MeasuresWe implement industry-leading security protocols to protect your data from unauthorized access, alteration, or disclosure, including:
- Encryption of sensitive data (e.g., payment information) during transmission and storage.
- Restricted access to personal information, limited to authorized staff only.
- Regular security audits and updates to prevent vulnerabilities.
- Cookies & Similar TechnologiesWe use cookies (small data files) to enhance website functionality (e.g., remembering your cart) and analyze usage. You can disable cookies via your browser settings, though this may affect site performance.
- Data RetentionWe retain your personal information only for as long as necessary to fulfill the purposes outlined (e.g., order records for legal compliance) or as required by law. After this period, data is securely deleted.
- Policy UpdatesThis policy may be updated periodically to reflect legal changes or operational needs. Updates will be posted on our website, with the effective date noted. Your continued use of our services constitutes acceptance of the revised policy.
- Contact UsFor questions about our privacy practices or to exercise your rights, reach us at:Email: [email protected] | Phone: +852 5732 9875Address: RMO3, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG
Your trust matters. We are committed to upholding the highest standards of privacy protection in every interaction